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About Us


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About Us


We are consultant Marketing and Business Development Directors to professional services and growing SME businesses with a proven track record of making a value-added difference. For interim, strategic or ongoing operational support or to outsource your full marketing requirements, we are here to help you and hit the ground running, for a fraction of the cost of recruiting permanent staff.

ClientsEye has built a reputation of providing measurable and differentiating results to strategic marketing and brand challenges.

From the perspective of your most important audience, your clients.

 
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Alison Woodhead
Managing Consultant

T: 07958 607 022
E: Alison@ClientsEye.co.uk

 
 

ClientsEye was founded by Alison Woodhead, a specialist marketing, business development, brand and client service consultant with over 20 years experience focusing on the best possible service to clients of the Top 100 legal and accountancy firms with regional, national and international offices.

Anyone who has been a client or customer of any organisation will know that outstanding customer service is not always a given these days and often doesn’t match up to what’s promised on a company’s website or in the marketing blurb. Obviously, no business sets out for that to be the case but getting it right can make such a huge difference to every aspect of your organisation. Your people, your turnover, your brand and profile and collectively, your potential for success.

From a marketing audit, to review how you’re currently doing and recommending positive changes, to providing marketing strategy or operational support that adds immediate business benefits, we have a legacy of implementing change that adds value. Put simply, what we do works.

We work with businesses who need tangible and consistent results from their marketing budget, whatever the size and focused totally on how you are making your clients feel, and your people. Your two greatest assets in business.

We also have a network of established and highly regarded associates to support relevant projects across all areas of marketing and BD strategy, from copywriters to website and digital marketing experts, video and social media production, direct marketing suppliers, event managers and beyond.

Find out more how we help businesses like yours..

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Who are we?

ClientsEye was established in 2017 to help SME’s to view their business from the most influential and powerful perspective of their most important audiences, their clients and their people.

Managing Consultant, Alison Woodhead, has over 25 years of combined experience of working in-house as a senior director and board member of successful and profitable businesses to bring to the table.

In that time, she has acquired invaluable insight on how to positively influence how businesses can gain measurable successes on marketing and dealing with clients more strategically to increase turnover and share of the market.

Our associate consultants have all worked in commercial businesses of varying size and turnover and have a capable and pragmatic approach to applying the right strategy to get the right results. You’ll find us easy to talk to and quick to hit the ground running on what’s needed once we get to know your business.

We can provide a flexible range of consultancy options from interim Director/CEO support to brand projects to training senior teams and staff on the full marketing, business development and CRM spectrum.

We have a wide network of experienced associates across the UK who help us to provide the right skills at the right level and the right cost as and when we need them.

Get in touch to see how we can help to make a difference to your business.

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What we do


What we do


 

What can we do?

Are you an ambitious and growing business that knows where you want to go but need support on how to get there?

Is your current marketing activity bringing results, if you’re even having time to do it and can you measure if it’s working for you?

Do you know what your clients or customers want and need and are you able to provide it?

Do you know that you need some support but are not sure with what or how to get it and you’re worried about how much it will cost?

These are issues our clients tell us that they are facing and the challenges are the same no matter what size of business you are in. We can provide an individual or team-led support with expert consultant advisers who have a history of making a difference to those businesses wanting more from their marketing and business development activities and getting a return on their investment, consistently.

We provide strategic management and implementation to help with every aspect of ;

  • Marketing and Digital Marketing incl website management and content

  • Interim Marketing/BD Director Management

  • Law firm merger and acquisition management

  • Strategic marketing planning and advice on how to implement your plans

  • Internal and External Marketing Communications

  • Business Development, Planning and Measuring

  • BD/Marketing Coaching and Mentoring

  • Client Relationship Management and Key Account Management - CRM

  • Customer Service Delivery and Journey Planning

  • Brand Strategy and behaviours aligned with service delivery

  • Public Relations Strategy and Campaign Management

  • Team and Leadership Management/Recruitment/Skills Development

  • Conference and workshop facilitation

Brand - Vision Vs Reality

Does your brand really reflect who you are as a business or is it just how you appear?

From a standard corporate identity refresh to a full “hearts and minds” approach. We can bring real value to your business by aligning your vision and values to how your staff behave and perform in every opportunity of contact with your clients.

We have many years of specialist experience in creating both a cultural acceptance of brand in regional, national and international organisations and providing a realistic but aspirational experience for clients. This means meeting the expectations that you’re brand creates in everything you say and do, in essence, making it real. This can only be achieved by your people living and breathing it through every contact point across all your customer focused areas:

  • Reception/Front of House

  • Website/social media channels

  • Marketing literature/collateral

  • Internal communication

  • External communication/PR

  • Phone – call handling/messaging

  • Your ‘tone of voice’

  • Your culture, vision and values

  • Your business partners

  • Sponsorship/investment projects

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What other people say


What other people say


What other people say…

“It was a pleasure to work with Alison. Her excellent strategic vision and leadership helped to drive a multi-sited team through a significant merger and rebrand, whilst keeping an expert focus on improving the client experience and driving business growth through key client relationship management. The firm learned a lot through Alison and I would highly recommend her.”
Ross Jones, Milsted Langdon

“Alison is an absolute pleasure to work with, combining clear and focused direction with a warm and personable approach. She has the ability to manage numerous stakeholders, projects and deadlines while maintaining a focus on delivering excellent results every time. I find her work inspiring and recommend her without hesitation. “
Amanda G - Business owner and client

“Alison is a credit to her profession and inspirational in her approach to all projects. It is clear she is valued, respected and liked enormously by her clients and associates and with their clients and service providers and with the wider business community.”
Morag Scott-Farrar, The Prince’s Trust & Highgrove

“ I worked with Alison on rebranding my business and have found her to be a joy to work with. Her professionalism and desire for quality drives and delivers impressive results for the full benefit of her clients. Her high standards are demonstrated by her hard work and commitment to her clients and the end result and nothing is too much trouble.
Natalie Bonnici-Hedley - Owner, SLT

"Following the session with Alison, one of the project team approached me yesterday to change their PDP to look at how they relate to clients more effectivelyThe results were tangible almost immediately.”
Mike Fieldhouse, Reality House

“Alison is an outstanding individual who can turn a professional hand to anything she chooses. Her methodical and detailed approach reassures that things are in safe hands and will always be completed. She had a great way of making our business stand out from our competitors. I can’t recommend her enough.
Andrew Wilson, MD, AWD

“We worked with Alison in devising and rolling our annual events programme and marketing campaigns. She is extremely professional, knowledgeable and forthcoming with great ideas and foresight as to what we should do and bringing people along with her. Alison was an excellent extension of the in house team and always ready to challenge where needed and to bring a dynamic approach to planning. The team loved every minute working with her and got so much out of the strategy day we did together.
Sales & Marketing Team, Bath Racecourse

“Alison is a joy to work with, she is not only detailed and forward thinking in her marketing approach, she is also an incredibly kind and friendly person to deal with. Alison has an extensive network and is happy to make relevant and thoughtful introductions. Alison's understanding of marketing, events and business development is second to none, she is always keen to explore new ideas that invigorate any business, moving projects and concepts forward. She is focused on delivery, she does not just come up with exciting ideas and projects, she sees through every project with detail and is focused on all projects delivering on objectives. Creative and a deliverer! I have loved working with Alison in many different areas and she is the go to person for connections, concepts and delivery.”

Helen Rich, (Managing Director, Taste of Bath)